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Cancellation & Refunds

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When would I be eligible for a refund?
When will I get my refund?
Why would I lose my deposit?
Why do you take a deposit?
How do I request a refund?
What is the booking guarantee?
What if the parking space is not as expected?
What if I'm unable to access the parking space?
How do I cancel a booking?

Frequently asked questions

After I booked a parking space, is it guaranteed?

Yes of course! After you book confirmation will be in your account, and in an email. When it’s time to park, drive to your spot, follow your How to Access instructions. Also remember you are protected by our booking guarantee

Do I have to enter and leave exactly at the times listed?

No way, you set the schedule, just don't park outside the booking window. For example, if your booking is from 7am - 7pm, you can show up late for work at 9am and cut out early at 4pm.

I get the same parking rates if i don’t book online?

The quick answer is; probably not! Without a YourParkingSpace booking, you run the risk of paying the drive up rates, to to mention your space is not guaranteed, so you could waste a lot of time and fuel looking for an alternative spot. Most importantly 90% of our space can only be booked exclusively via our website.

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