How can we help you today?

How do I cancel my monthly booking?

The cancellation and refund policy for a rolling monthly booking depends on at what point in the booking you submit your notice to terminate.

⬅📅 At least 48 hours before the start date 

Policy:

You can cancel a booking for a full refund at least 48 hours before the start date.

How-To:

To cancel your booking within the cooling-off period, contact us here.

➡🗓 Cancel less than 48 hours from the booking start date, or after the booking has started

Policy:

A minimum of 7 days notice is required to cancel the renewal of a rolling monthly booking.

How-To:

1. Login to your account on web
2. Tap 'Driver' at the top of the page to navigate to the Driver section of your account. 
3. Select 'Active Bookings' on the left-side menu 
4. Find the booking you want to end and tap 'Manage Booking' 
5. Scroll down to find the 'End Booking' button and follow the prompts

🗓Extending a rolling monthly booking after an end date is added

Policy:

If your booking has an end date in the future, you can extend the booking by a minimum of 30 days, pending availability. 

How-To:

To extend your rolling monthly booking, contact us here.