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How do I cancel my monthly booking?

The cancellation and refund policy for a rolling monthly booking depends on at what point in the booking you submit your notice to terminate.

⬅📅 At least 48 hours before the start date 

Policy:

You can cancel a booking for a full refund at least 48 hours before the start date.

How-To:

To cancel your booking within the cooling-off period, contact us here.

➡🗓 Cancel less than 48 hours from the booking start date, or after the booking has started

Policy:

A minimum of 7 days' notice is required to cancel the renewal of a rolling monthly booking.

How-To:

1. Login to your account on the web
2. Tap 'Driver' at the top of the page to navigate to the Driver section of your account. 
3. Select 'Active Bookings' on the left-side menu 
4. Find the booking you want to end and tap 'Manage Booking' 
5. Scroll down to find the 'End Booking' button and follow the prompts

🗓Extending a rolling monthly booking after an end date is added

Policy:

If your booking has a future end date, you may request to extend it by a minimum of 30 days. Please note that any extension is subject to the parking space's availability. We can only extend your booking if the Space Owner has availability for the additional period.

How-To:

To extend your rolling monthly booking, contact us here.

❗If a Driver gives 7 days’ notice to end their long-term booking but later changes their mind, they can withdraw the notice before the end date and continue their booking as normal. If they later decide to end the booking, they will need to submit a new 7-day notice. Any request to extend the booking beyond its end date will remain subject to the parking space's availability.