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My parking space requires a key, fob or permit to access it, can I still rent it out?

Yes. We refer to these items as "access equipment." When you list your space, we ask if it requires any access equipment, which is where you would select "Yes" and then choose the required type. It is essential to fill this in accurately as it is critical to having successful bookings.

What is Access Equipment?

Access equipment is any item that a driver will be required to use to successfully access your parking space, with full authorisation for the duration of the parking session. Typically, access equipment items include:

• Key
• Key fob
• Permit (physical)
• Permit (digital)

What kind of bookings can I accept if I have access equipment?

We strongly recommend leasing your space for monthly bookings when access equipment is required.

Security Deposit Policy

A security deposit, equal to one month's rent, is taken for eligible monthly bookings to guarantee the return or replacement of your access equipment. However, the deposit policy depends on when your space was added to the platform:

On or after September 2025:

Deposit is NOT taken automatically. You must specifically request a security deposit be added to your listing when setting up your space or by contacting our Support Team.

Important Note: A security deposit is never taken for hourly or daily bookings, regardless of when your space was listed.

Hourly/Daily Bookings

Whilst it is not prohibited to lease the space hourly/daily, Hosts must consider:

1. The implications of issuing and collecting the access equipment before and after every short-term booking.
2. The cost implications associated with the risk of non-return or damage, as this risk is not covered by YourParkingSpace without a deposit.

We work on a 3-strike basis with cancelled bookings. If you have not been able to provide the access equipment in time, the driver will request a cancellation/refund of the booking. If your listing receives 3 cancellations for non-supply of access equipment, your listing may be permanently suspended from the platform.

What if a driver loses or damages my access equipment?

If a security deposit is held for the booking (as per the policy outlined above), it covers the loss or damage up to the value of the deposit (one month's rent).

Claiming for Damage/Loss During the Rental Period

(Only applicable if a deposit is held)

If you need to claim damage or loss to your access equipment whilst the rental period is ongoing:

1. Purchase a replacement of the equipment required.
2. Contact us with a copy of the receipt and your bank details for settlement payment.
3. We will deduct the cost from the driver's deposit and provide you with a settlement payment.
4. We will then arrange for the deposit to be topped back up to the value of a full month's rent by the Driver in order for the booking to continue.

Claiming for Damage/Loss at the End of the Rental Period

(Only applicable if a deposit is held)

1. The driver has to return the access equipment on or before the final day of rental.
2. If the driver has not returned the access equipment on or before the final day of rental, you have 48 hours from the final day of rental to contact us to make a claim for any damages or losses against the deposit.
3. To make a claim, you will need to provide us with a copy of your payment receipt for the replacement item. We will then deduct the monies from the deposit and provide you with a settlement payment.
4. Warning: After the 48-hour period has elapsed with no claim against the deposit, it will be automatically released to the driver, and no further claim will be possible.

Claiming for Damage where no deposit is held

If you need to claim damage or loss to your access equipment:

1. Contact us to advise of the damage or loss in the first instance.
2. Purchase a replacement of the equipment required.
3. Contact us with a copy of the receipt and your bank details for settlement payment.
4. We will provide you with a settlement payment.

Important Limitations

• The deposit covers the cost of replacement access equipment only, up to the value of the deposit held.
• YourParkingSpace is not liable for any potential lost rental earnings during the time the access equipment is lost/unreturned.
• YourParkingSpace is not liable for the replacement cost of access equipment for short-term (hourly/daily) bookings, or for any monthly bookings where a deposit was not requested.

What if a bollard is locked and I can't access my parking space?

If you encounter a locked bollard preventing access to your booked parking space, do not attempt to force it as this could cause damage and affect your claim.

Follow these steps:

1. Contact the property owner immediately to request the bollard be lowered.
2. If you cannot reach the property owner, contact YourParkingSpace support straight away.
3. If damage occurs as a result of the locked bollard, take photos of the damage and obtain a repair quotation.
4. Submit your photos and quotation to YourParkingSpace — the situation will be handled under the Host Guarantee.