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Why hasn’t my AutoPay session been charged yet?

If you believe your AutoPay session hasn’t closed after leaving the car park, you can easily check this through your account. If the session is incomplete, you can also manually close it so that you’re charged for the correct amount of time you parked.

💡 How to manually close an incomplete AutoPay session

• Log in to your Driver account.
• From the menu, select “AutoPay incomplete sessions”.
• Please note: this feature is not currently available on the app.
• Any incomplete AutoPay sessions will be displayed here.
• To manually close a session, enter the date and time you exited the car park in the green departure box.

❗Please make sure you enter your exit time as accurately as possible. This ensures your parking session reflects the actual time you were parked and helps ensure your vehicle is authorised for the full duration entered.

If you need any further assistance, please contact Customer Support and we’ll be happy to help.