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Why did I not receive the exit confirmation when I left the car park?

If you did not receive an exit confirmation after leaving the car park, first check whether your AutoPay session was successfully completed.

If you think your AutoPay session may not have been completed, please follow these steps:

• Navigate to your login page.
• Select “AutoPay incomplete sessions” from the main menu.
• Enter the date and time you exited the car park in the green departure box.

Please make sure you enter your exit time as accurately as possible. A valid parking session must be recorded to help ensure that the relevant enforcement company does not issue a parking fine.

If you check your account and the session was successfully ended, but you simply did not receive an exit confirmation by text message, no further action is required.

If you’re unsure whether your session was successfully completed or need any assistance, please contact Customer Support and we’ll be happy to help.