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When should I pay for my parking?

When and how you need to pay for parking depends on whether you have pre-booked a parking space and on the payment instructions at the location.

If you have pre-booked your parking

If you have pre-booked through YourParkingSpace, you will usually have already paid for your parking and should not need to make any further payment.

Your Post-Booking Instructions (PBI) will confirm whether any additional payment is required and provide any specific instructions you need to follow when parking.

Please make sure you read and follow your Post-Booking Instructions carefully. They are provided in your booking confirmation email and are also available through your YourParkingSpace account while the booking is active.

We always recommend checking your Post-Booking Instructions prior to setting off on your journey: this is to ensure you have all the details ahead of time.

I have already pre-booked, but I'm being asked to pay when I leave. What should I do?

If you have already paid for your parking but are being asked to make an additional payment when leaving, check your Post-Booking Instructions first. In most cases, these instructions will explain what you need to do if you are asked to make a payment at the car park.

Follow the instructions provided for your specific booking before making any additional payment.

If you have checked your Post-Booking Instructions and are still unsure whether you need to pay, please contact Customer Support with your booking details so we can assist you.

I paid for my parking, but I've realised I need to pay before I leave. What should I do?

If you paid for a booking on arrival but later find out that the car park requires you to pay on exit, check whether the booking you made covers your actual parking times.

If your booking does not cover your actual stay, you should follow the car park's payment instructions and pay before you leave (pay on exit) using your actual arrival and departure times, or follow our Post-Pay options if available.

Once you have paid on exit, please contact Customer Support with your booking details and a copy of the receipt for the payment made on exit. We can then review the booking and, where applicable, arrange a refund for the initial booking payment.

If you did not pre-book your parking

If you arrived at the location without a pre-booking, check the signs at the car park to determine whether the location operates on a pay-on-arrival or pay before you leave (pay on exit) basis.

The car park signage should provide instructions explaining when and how you need to pay.

Make sure you follow the payment instructions displayed at the location. If you fail to follow the required payment process, you may be liable for any additional charges that result.

What if I didn't receive my Post-Booking Instructions?

If you have pre-booked but did not receive your Post-Booking Instructions, please contact Customer Support so we can assist you.

Please avoid making assumptions about the payment process, as failing to follow the required instructions may result in additional charges for which the Driver is responsible.

I paid for parking but found out parking is free. What should I do?

If you have already paid for parking but later find out that parking is included with your stay, event, booking or another arrangement at the location, please make sure you follow the parking validation instructions provided on-site.

Once you have completed the required validation process, contact Customer Support with your booking details and any relevant proof or information confirming that parking was included. We can then review the booking and take the appropriate action.

I followed the instructions but was still charged. What should I do?

If you followed your Post-Booking Instructions correctly but were still charged an additional amount, please contact Customer Support and provide a copy of your receipt or other evidence of the charge.

We'll review your booking and the payment details to determine what happened and advise you accordingly.

Important: Always check and follow the Post-Booking Instructions provided with your booking. These instructions take priority for the specific location you have booked, and any additional charges resulting from failure to follow them may be the Driver's responsibility.