How can we help you today?

I need help with my recent parking session

How can we help with your parking session?

If you've experienced an issue with a recent parking session, we're here to help. Providing the information below when you contact us will help us investigate your enquiry as quickly as possible and avoid unnecessary delays.

What information do you need to provide?

Please include the following details in your enquiry:

• Vehicle registration number (VRN) – the registration of the vehicle used during your parking session.
• Booking ID – this can be found in your booking confirmation email or in the My Bookings section of your YourParkingSpace account.Parking location – the name or address of the car park or parking space.
• Date and time of your parking session.
• Email address – the email address associated with your YourParkingSpace account.
• Contact number – a phone number we can reach you on if we need any additional information.
• A brief description of the issue – tell us what happened and any steps you've already taken.
• Supporting evidence (if available) – such as screenshots, receipts, photos, or error messages.

How to get in touch?

Once you have the above information ready, you can contact our support team through the Help Centre or by replying to your booking confirmation email. We'll review your enquiry and get back to you as soon as possible.

Common parking session issues:

• We can help with issues including:

• Unable to start or end a parking session.

• Charged incorrectly for a parking session.

• Parking session not showing in your account.
• Unable to find your booked parking space.
• Barrier or gate not opening.
• Incorrect vehicle registration entered.
• Paid twice for the same parking session.
• Access issues at the parking location.

Received a Parking Charge Notice (PCN)?
Please let us know when you contact us and include a copy of the notice, if available, so we can review your enquiry more efficiently.

If your issue isn't listed above, don't worry — share your details and our team will investigate.