Can you confirm if the parking fine message I received is a scam?

If you've received a text message or email about a parking fine and you're unsure whether it's genuine, here's what you need to know.

Does YourParkingSpace send parking fine messages?

No. YourParkingSpace does not send unsolicited text messages or emails requesting payment for parking fines or Parking Charge Notices (PCNs), especially those containing links to third-party payment websites.

If you receive a message claiming to be from YourParkingSpace asking you to pay a parking fine, treat it with caution.

❗Please note: YourParkingSpace is a parking booking platform, not an enforcement company. We do not issue Parking Charge Notices (PCNs) or parking fines. If a Parking Charge Notice has been issued, it will come from the parking operator or enforcement company responsible for managing the parking location, not from YourParkingSpace.

How can I identify a suspicious message?

A message may be fraudulent if it:

• Asks you to make an urgent payment using a link.
• Requests personal or payment information.
• Contains spelling or grammatical errors.
• Comes from an unfamiliar phone number or email address.
• Includes a link that does not direct you to an official website.
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What should I do if I receive a suspicious message?

• Do not click on any links or download attachments.
• Do not provide any personal or payment information.
• If the message claims to be from a parking operator, contact them directly using the contact details published on their official website.
• If you believe the message is fraudulent, report it to Action Fraud (UK).

I have received a genuine Parking Charge Notice (PCN). What should I do?

If you've received a Parking Charge Notice issued by a parking operator, please follow the instructions provided on the notice. If your enquiry relates to a booking made through YourParkingSpace, contact our Customer Support team and include your Booking ID, vehicle registration number (VRN), and a copy of the notice so we can review your enquiry.

Still unsure?

If you're unsure whether a communication is genuine, please contact YourParkingSpace through our Help Centre. We'll be happy to help you verify whether the message is legitimate.