How can we help you today?

Why has my AutoPay booking not been charged successfully?

We're sorry, but we were unable to process payment for your AutoPay booking after multiple attempts.

This can happen for a number of reasons, including:

• Insufficient funds.
• An expired or invalid payment method.
• Your bank declining the transaction.
• An issue with your card or payment provider.

Please check that your payment method is valid and up to date, and ensure there are sufficient funds available. Once updated, you may be able to retry the payment if prompted.

If you've checked your payment details and the issue persists, please contact our Customer Support team. We'll be happy to investigate and help you resolve the issue.

Please note: If payment for your AutoPay booking cannot be collected, your booking may be affected in accordance with our Terms and Conditions.