How can we help you today?

Can I get a refund for my booking that was not automatically refunded?

Some booking types, such as long-term bookings, FlexiPass purchases, and kiosk bookings, are not automatically refunded. If you're expecting a refund for one of these bookings, you'll need to contact our Customer Support team to request it.

How to request a refund:

To help us process your request as quickly as possible, please provide:

• Your Booking ID.
• Your vehicle registration number (VRN).
• The email address associated with your booking.
• The reason you're requesting a refund.

Once we've reviewed your request and confirmed you're eligible for a refund, we'll process it as soon as possible.

When will I receive my refund?

Approved refunds are returned to the same payment method used for the original transaction and typically appear in your account within 5–10 working days, although this may vary depending on your bank or payment provider.

If you haven't received your refund after 10 working days, please contact our Customer Support team so we can investigate further.