How can we help you today?

Logging in with Multi-Factor Authentication (MFA)

We’ve introduced an extra layer of security to keep your account safe.
From now on, when you log in to your YourParkingSpace accounts, you’ll need to enter a verification code in addition to your password.

You can choose to receive this code by:

• Email – sent to your registered email address (always available)
• SMS text message – sent to your verified mobile number (only if you’ve added and confirmed one in your account settings and aren't logging in to the YPS app)

Note: The verification email may come from either a YourParkingSpace address or a Horizon address, depending on which service you registered with first.

How to log in

1. Open the YourParkingSpace website, app, or Horizon login page.
2. Enter your email address and password as usual, then tap or click Continue.
3. You’ll see a message asking how you’d like to receive your verification code:
   • Email – sent instantly to your registered email address.
   • SMS – available only if you have a verified mobile number (currently not available to app users).
4. Select your preferred method and tap or click Send code.
5. Check your email inbox or SMS messages for the 6-digit code.
   • Tip: If you don’t see the email, check your spam/junk folder.
   • Remember: the sender may be YourParkingSpace or Horizon.
6. Enter the code into the verification screen and tap/click Verify.

7. You’ll now be logged into your account.

    

Important notes

• Verification codes expire after 15 minutes. If yours expires, you’ll need to start again from step 1.
• You can retry if you mistype the code, but after 15 minutes you’ll need a new one.
• Social sign-in process (Facebook, Google, Apple) remains unchanged.
• All new accounts will be auto-enrolled to MFA after completing the sign up journey.
• If you don’t have access to your registered email address, contact YourParkingSpace Customer Support to update it.

• You can add or verify your mobile number in Account Settings → Profile to enable SMS login codes in the future.

   

Troubleshooting