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Logging in with Multi-Factor Authentication (MFA)

To help keep your YourParkingSpace account secure, we use multi-factor authentication (MFA). When you log in, you'll need to enter a 6-digit verification code in addition to your password.

You can receive your verification code by:

• Email – sent to your registered email address and always available.
• SMS – sent to your verified mobile number. SMS verification is only available if you have added and confirmed a mobile number in your account settings and you're not logging in through the YourParkingSpace app.

Please note: Your verification email may come from either a YourParkingSpace or Horizon email address, depending on which service you originally registered with.

How to log in

1. Open the YourParkingSpace website, app, or Horizon login page.
2. Enter your email address and password, then select Continue.
3. You'll be asked to choose how you'd like to receive your verification code.
4. Select Email or SMS, where available, and select Send code.
5. Check your email inbox or SMS messages for your 6-digit verification code.
   • If you don't receive the email, check your spam or junk folder.
   • Remember that the email may come from either YourParkingSpace or Horizon.
6. Enter the verification code and select Verify.
7. You'll then be logged into your account.

Important information about verification codes

• Verification codes expire after 15 minutes. If your code expires, you'll need to request a new one.
• You can retry if you've entered the code incorrectly. If the code has expired, you'll need to request a new code.
• SMS verification is currently not available when logging in through the YourParkingSpace app.
• You can add or verify your mobile number by going to Account Settings → Profile. Once verified, this can be used to receive SMS login codes where supported.
• If you no longer have access to your registered email address, please contact YourParkingSpace Customer Support so we can assist you with updating your account details.
• Facebook, Google and Apple sign-in remain unchanged.
• All new accounts are automatically enrolled in MFA after completing the sign-up process.

MFA provides an additional layer of security by requiring a verification code alongside your password, helping protect your account even if your password is compromised.

Troubleshooting