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What if I can't find the space?

If you're unable to locate your booked parking space, don't worry, we're here to help.

Before setting off, check your booking confirmation for the full address, access instructions, and the Space Owner's contact details. If the exact parking location isn't immediately obvious, we recommend contacting the Space Owner before leaving for your destination. They can provide directions or clarify where to park.

If you've arrived and still can't find the space, please contact the Space Owner first, as they are usually best placed to assist you.

If you're unable to reach the Space Owner or they cannot resolve the issue, please contact our Customer Support team. To help us investigate as quickly as possible, please provide:

• Your Booking ID.
• Your vehicle registration number (VRN).
• The name or address of the parking location.
• A brief description of the issue.
• Photos or screenshots, if applicable.

Our team will review your enquiry and, where appropriate, help you find the space or assess whether you're eligible for a refund in line with our Terms and Conditions.

We'll also follow up with the Space Owner to clarify the parking instructions and update the listing where necessary, helping to make the experience clearer for future drivers.