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How do I cancel my booking?

The process for cancelling differs depending on whether it's for an hourly/daily booking or a long-term booking.

Hourly and daily bookings

For details on our cancellation and refund policy for daily bookings click here.

Simply log in to your account:

1. Within your Driver account select the booking you no longer need
2. Click "Manage Booking"
3. Scroll down to roughly halfway down the page until you see the big red "Cancel" button
4. Choose a reason you need to cancel followed by "Cancel booking"
5. Your refund is automatically issued, which typically hits your account within 5-10 days (depending on your bank)

If your cancellation request is submitted after the start time of your booking, the booking will be non-refundable.

Cancelling due to an unexpected delay (Express Checkout)

This section applies to hourly and daily bookings made using Express Checkout. If you need to cancel due to unforeseen circumstances — such as an unexpected delay — the same process applies. You must act before your booking start time to remain eligible for a refund. The cancellation window is defined in your booking confirmation and in the cancellation and refund policy — check there if you're unsure how much time you have. Here's what to do:

1. Log in to your account
2. Navigate to your Driver account and find the relevant booking
3. Click "Manage Booking"
4. If within the cancellation window: you can either extend the end time to cover the delay, or cancel the booking entirely
5. If outside the cancellation window: you will need to create a new booking for the additional time needed — the existing booking cannot be amended or refunded at this stage

Important: Cancellations submitted after the booking start time are non-refundable, regardless of the reason. If you're unsure whether you're within the cancellation window, check the booking details in your Driver account or review the cancellation and refund policy before proceeding.

Monthly bookings

Cancel at least 48 hours before the start date:

Long term (monthly) bookings can be cancelled at least 48 hours before the start date for a full refund. You can do this from your account

1. Login to your account on web or app
2. Tap 'Driver' at the top of the page to navigate to the Driver section of your account. If you're using our app you will need to click on 'Bookings' on the bottom menu.
3. Select 'Active Bookings' on the left-side menu if you're using web, or 'Upcoming Bookings' on the app
4. Find the booking you want to cancel and tap 'Manage Booking'
5. Scroll down to find the 'Cancel Booking' button and follow the prompts

Cancel within 48 hours of the start time, or after the booking has started:

Any cancellation request submitted within 48 hours of the start time, or after the booking has started will be subject to the 7-day notice termination policy, meaning that you can cancel the renewal of your booking by giving us at least 7 days notice.

1. Login to your account on web
2. Tap 'Driver' at the top of the page to navigate to the Driver section of your account.
3. Select 'Active Bookings' on the left-side menu
4. Find the booking you want to end and tap 'Manage Booking'
5. Scroll down to find the 'End Booking' button and follow the prompts

Duplicate or incorrect bookings

Duplicate booking: If you've accidentally made a duplicate booking, cancel the unwanted booking through your app or web account using the steps above. The standard refund policy applies — you must cancel before the booking start time to be eligible for a refund.

1. Identify the duplicate booking in your Driver account
2. Click "Manage Booking" on the unwanted booking
3. Scroll down and click the red "Cancel" button
4. Select a cancellation reason and confirm — your refund will be issued automatically if you're within the eligible window

Incorrect booking date: If you've booked for the wrong date or time, follow these steps:

1. Create a new booking with the correct dates and times
2. Once the new booking is confirmed, contact us and let us know
3. We will review your case and consider cancelling the original booking and issuing a refund as a one-time courtesy — this is not guaranteed and is assessed on a case-by-case basis

Important: The one-time courtesy refund for an incorrect booking date is not part of our standard refund policy. To give your request the best chance of approval, make sure you create the correct replacement booking before contacting us.

For more information on the above, please see the Parking Contract.