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What is the cancellation and refund policy for daily parking?

Our cancellation policy has been built to consider both sides of the marketplace. As a Driver, you need a level of flexibility for when plans change, while Space Owners need sufficient opportunity to attract another rental should a driver need to cancel.

Breakdown

When you cancel	Notice period	Refund Eligibility
At least 48 hours before start	None	Full refund¹
24-48 hours before start	None	75% refund¹²
Less than 24 hours before start	None	50% refund¹²
After the session starts	None	No refund

1 Less the cost of any service fees, arrangement fees, and/or booking extras.
2 A 15-minute grace period is available after a booking is made, allowing cancellation for any reason via the 'My Account' section.

How quickly will I get my refund?

Your refund will be automatically processed on our side and appear in your account within 5-10 working days (usually much sooner, but it all depends on how quick your bank is).

For details on how to cancel your hourly/daily booking, see our article here.

If FlexiPass was purchased when making the booking

When pre-booking a space you will have the option to purchase a ‘FlexiPass’ product add-on. If purchased this entitles you to cancel a booking at any point before the booking start time and receive a 100% refund on the cost of the space (excluding the cost of ‘FlexiPass’ itself).

For more details, see our article here.

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