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What is the cancellation and refund policy for daily parking?

Our cancellation policy has been built to consider both sides of the marketplace. As a Driver, you need a level of flexibility for when plans change, while Space Owners need sufficient opportunity to attract another rental should a Driver need to cancel.

Breakdown

A 15-minute grace period is available after a booking is made, allowing cancellation for any reason via the 'My Account' section.

1  Less the cost of any service fees, arrangement fees, and/or booking extras.
 

How quickly will I get my refund?

Once your refund has been approved, it will be processed automatically by us and should appear in your account within 5–10 working days (although it's often much sooner). The exact timeframe depends on your bank or payment provider.

Please note: Your refund will be returned to the same payment method that was used to make the original transaction.

For details on how to cancel your hourly/daily booking, see our article here.

If FlexiPass was purchased when making the booking

When pre-booking a space, you will have the option to purchase a ‘FlexiPass’ product add-on. If purchased, this entitles you to cancel a booking at any point before the booking start time and receive a 100% refund on the cost of the space (excluding the cost of ‘FlexiPass’ itself).