How can we help you today?

How do I cancel a booking?

If you're unable to honour a confirmed booking, please contact our Customer Support team as soon as possible. Our team will arrange the cancellation and, where possible, help the Driver find an alternative parking space nearby to minimise disruption to their plans.

How can I avoid cancelling bookings?

Space Owners are expected to keep their availability calendar up to date at all times. This helps prevent bookings being made for dates when your space is unavailable.

We understand that unexpected circumstances can happen and that, on occasion, you may need to cancel a confirmed booking. However, cancellations can cause significant disruption for Drivers, so we ask that you keep them to a minimum.

Our Quality Control team monitors cancellations made by Space Owners. Listings with repeated last-minute cancellations are reviewed, and appropriate action may be taken to help ensure availability remains accurate and minimise disruption for Drivers.

Can a Driver leave a review if I cancel their booking?

Yes. An automated review may be added when a Space Owner cancels a booking within 24 hours of the booking start time.

These reviews help Drivers make informed decisions when choosing a parking space, as they can reflect the reliability of the Space Owner and the accuracy of the listing.

❗The best way to avoid cancellations is to keep your availability calendar accurate and up to date.