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How do I cancel a booking?

If you find yourself unable to honour a confirmed booking, please contact us here. Our Customer Support team will action the cancellation for you and attempt to find the Driver another place to park to minimise the inconvenience.

How do I avoid cancelling bookings?

We expect Space Owners to keep their availability calendar up to date at all times to avoid cancellations. We understand sometimes life happens and you may need to cancel a confirmed booking, that's why our Customer Support team is here to help the Driver find another place to park. However, we owe it to both our Driver base and Space Owner community to keep our platform reliable and accurate, so we operate a 3-strike policy for this type of cancellation.

Can a driver write a review on my space if I cancel their booking?

An automated review is left each time a Space Owner cancels a booking within 24h of the start time. These reviews are considered valuable by our Drivers when choosing a space to book, as they reflect your reliability as a host and the accuracy of your listing.

Please note, cancellations can be avoided by ensuring your availability calendar is up to date.