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Can I refund a Driver directly?

No. Space Owners cannot issue refunds directly to Drivers through YourParkingSpace.

Payments made by Drivers are collected and held by YourParkingSpace until the applicable payment run. Payday takes place on the second business day of each month for successfully completed bookings.

If you need to cancel a booking or believe a Driver should receive a refund, please contact our Customer Support team with the relevant booking details.

Our team will review the request and, where a refund is applicable, process it directly to the Driver. Any necessary adjustments will also be made to your upcoming earnings.

Please do not arrange refunds directly with Drivers, as this may prevent us from correctly processing the refund and adjusting your earnings.