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What if I'm unable to access the parking space?

What if I'm unable to access the parking space?

There is another car parked in the space 

There is no available space 

My access equipment is not working 

There is another car parked in the space

In the unlikely event that you arrive at your space to find that another car is parked, please contact the space owner immediately. You are able to do this by using the contact information provided in your confirmation email.

In most instances, the space owner will be able to quickly resolve the issue and remove the vehicle. 

In the case that the space owner is unreachable or unable to immediately remedy the situation, please contact us no later than 48 hours after your booking time here

 

There is no available spaces 

When you make a booking via YourParkingSpace, your space is automatically reserved for the duration of your booking. 

In the rare event that you do access the location to find that there aren't any available spaces, please initially attempt to contact the space owner to assist. 

In the case that the space owner is unreachable or unable to immediately remedy the situation, please contact us no later than 48 hours after your booking time here

 

My access equipment isn’t working 

Some parking sites may have extra security, such as gates, barriers or shutters. In these instances you may require equipment such as a fob or key card, a pin code, or a barcode to access the location.

If a space requires any of the above, you will be made aware of this prior to your booking. Your post booking instructions will detail how to obtain anything required. 

You are always covered by our booking guarantee, meaning that if the space is unavailable for your booking, we will attempt to relocate you to a suitable location within our inventory. If we are unable to successfully action this, you will be provided with a full refund.

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YourParkingSpace Office Hours

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
Saturday: 10am - 5pm
Sunday: 10am - 5pm