How can we help you today?

I've turned up and I can't access the parking space, what do I do?

There is another car parked in the space

In the unlikely event that you arrive at your space to find that another car is parked, please contact the Space Owner right away - in most cases, they're able to quickly resolve the issue and move the vehicle. You are given the Space Owner's contact information in your booking confirmation email, and also have access to this in your account up until the booking completes.

In the case that the Space Owner is unreachable or unable to remedy the situation in time, we encourage you to book another space on our platform to minimise any inconvenience and we'll refund your original booking.

To get a refund for an unsuccessful booking, please contact us immediately here.

There are no available spaces

When you make a booking via YourParkingSpace, your space is digitally reserved for the duration of your booking. This means that a space is not physically reserved, however one space is removed from the total availability that is referenced when Drivers pay to park.

In the unlikely event that there aren't any available spaces when you arrive, we encourage you to contact the Space Owner for assistance.

In the case that the Space Owner is unreachable or unable to remedy the situation in time, we encourage you to book another space on our platform to minimise any inconvenience and we'll refund your original booking.

To get a refund for an unsuccessful booking, please contact us immediately here.

My access equipment isn't working

Some parking locations may have extra security such as gates, barriers or shutters. In these instances you may require equipment such as a fob or key card, a pin code, or a barcode to access the location.

If a space requires any of the above, you will be made aware of this within your booking confirmation email, and also within your Active/Upcoming bookings section of the account. These instructions will detail how to obtain anything that may be required.

You are always covered by our Booking Guarantee, meaning that if the space is unavailable for your booking, we will attempt to relocate you to a suitable location within our inventory. If we are unable to successfully action this, you will be provided with a full refund.

I haven't received my refund for a cancelled booking

If you have not received your refund for a cancelled booking, please contact our Customer Support team. They will review your request and process the refund. Note that refunds for certain booking types may not be automatically processed and may require manual intervention.

Road closure or access blocked by external factors

Before travelling, Drivers should check their journey for any events, roadworks, or local disruptions that may cause road closures or affect access to their parking space. Resources like Google Maps, Waze, or your local council's roadworks portal can help you plan ahead.

If you're unable to reach your parking space due to a road closure or other external obstruction on the day, try approaching from an alternative route if one is available.

If you're unable to access your space at all, contact the Space Owner using the details in your booking confirmation email — they may be aware of the issue and able to advise. If the Space Owner is unreachable or the space remains inaccessible, you're covered by our Booking Guarantee, and you can contact us here to request a refund.