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How do I cancel a booking?

How do I cancel a booking?

I have an hourly/daily booking

Short-term bookings can be cancelled for a full refund up to 24 hours before you're due to start parking. 

Cancelling a booking within this timeframe couldn't be easier: 

  1. Within your Driver account select the booking you no longer need
  2. Click "manage booking"
  3. Scroll down to roughly halfway down the page until you see the big red "cancel" button
  4. Choose a reason you need to cancel followed by "cancel booking"
  5. Your refund is automatically issued, which typically hits your account within 5-10 days

If you booked your vehicle to arrive less than 24h from the time of placing the booking, unfortunately your booking is non-refundable so can't be cancelled.

💡Hot tip: If you can't see a "cancel" button within your account, this means your booking has fallen outside of the cancellation policy and can't be cancelled.

 

I have a monthly booking

Cancellation terms for monthly bookings vary depending on the number of days passed from the booked start date.

Cancel before the start date:

Long term (monthly) bookings can be cancelled before the start date by contacting our support team here and selecting 'Cancel a booking' from the subject list. We’ll make sure we’ve done our part and check if we can help secure you a better-suited space before processing the cancellation and full refund.

Cancel no later than the end of the second day:

A 48-hour cooling-off period is provided for monthly bookings and is applied from the start date. This allows a Driver time to assess the suitability of the parking space. If a Driver needs to cancel their booking within the first 48 hours of the booking, a full refund less any days used will be provided. Again, our team will always work with you to make sure we’re providing a suitable alternative for your parking needs.  To cancel a booking within the cooling-off period, contact us here and select 'Cancel a booking' from the subject list.

Cancel any time after the end of the second day:

Any cancellation request submitting after the end of the second day of the booking will be subject to the 30-day notice termination policy, applied from the next billing date. The booking end date will therefore be set as 30 days from your final billing date.

To submit notice to terminate your monthly booking, contact us here and select '30 days notice (monthly-booking)' from the subject list.

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