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What are the cancellation and refund policies for monthly bookings?

The cancellation and refund policy for a monthly booking depends on when you are attempting to cancel, so please check the cancellations section here for more information.

At least 48 hours before the start date 

You can cancel your booking for a full refund at least 48 hours before the start date of your booking. Please contact us via our contact form here.

The 48-hour cancellation period applies only to the original start date of your booking. It does not apply to any subsequent monthly renewal dates under the rolling contract.

Cancelling within 48 hours of the booking starting, or after the booking has started

If you cancel less than 48 hours before the original start date, or at any time after the booking has started, a minimum of 7 days' notice is required to prevent your booking from renewing.

In these circumstances, you will not be eligible for a refund. However, provided you give at least 7 days' notice before your next renewal date, your booking will not renew.

Please contact us via our contact form here, to action your request. 

Am I locked into a long-term contract?

Not at all! You are able to give your notice at least 7 days before the end of your monthly booking to cancel the renewal.