How can we help you today?

What are the cancellation and refund policies for monthly bookings?

The cancellation and refund policy for a monthly booking all depends on when you are attempting to cancel, so please check the cancellations section here for more information.

At least 48 hours before the start date 

You can cancel a booking for a full refund at least 48 hours before the start date. Please contact us via our contact form here.

Cancelling within 48 hours of the booking starting, or after the booking has started

To cancel a booking within 48 hours of the booking starting, or after it has already started, 7 days notice will apply. In this instance a refund will not be applicable but the booking will not renew. 

Please contact us via our contact form here, to action your request. 

Am I locked into a long-term contract?

Not at all! You are able to give your notice at least 7 days before the end of your monthly booking to cancel the renewal.