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Is my booking guaranteed?

All parking spaces that show in the search results and subsequently allow you to book them, have been set as available by the Space Owner.

Once you make a booking and complete payment, you will receive a confirmation email. At this point, the listed location will tick down one available space so that it's digitally reserved for you for the duration of your booking. 

Reserving Spaces

YourParkingSpace doesn't require Space Owners to physically reserve the parking space for your booking. As you can imagine, this wouldn't be possible unless we required all Space Owners to monitor the space 24/7. Instead, we digitally reserve them.

Private Space Owner's:

Private Owners set their availability manually and have the ability to mark ad-hoc days or times as unavailable to avoid our system automatically accepting a booking at a time they can't host. With our great availability functionality when you book their driveway, garage, or on-street parking space, the space will be available when you arrive. 

If you have any issues, you have their contact details within your booking details and should drop them a call. They may have forgoton you were coming and simply need to move their car or can help you with any other query.

Commercial Space Owner's

YourParkingSpace works with well-known brands from hotel chains to supermarkets. Because we don't sell the full car park on our platform, there will always be a space for you when you turn up. 

Not to bore you with the details - or give away all of our secrets - ( if you're interested in how we do it read on), the number of spaces we advertise is based on an algorithm that uses ANPR camera data to tell us how many spaces on average are available on any given day. We then take a controlled percentage of these spaces to advertise, allowing more than enough wiggle-room if the car park happens to be busier than usual on a particular day. It works a treat!

What is the Booking Guarantee?

Our Booking Guarantee is designed to protect you, the Driver, if you’re unable to access your booked parking space. If you arrive at the location and cannot gain access, please contact us immediately so we can quickly arrange a solution and ensure you’re not left without parking when you need it.

If you’re unable to access your booked space, YourParkingSpace will:

• Offer you an alternative space on our platform, or
• Provide a full refund

To take advantage of the Booking Guarantee, you must contact us as soon as possible so we can either source an alternative space from our inventory or process a refund, allowing you to make other arrangements.

Note for monthly bookings:
If you have a monthly space and wish to relocate to a nearby alternative from our inventory, we cannot guarantee a price match but we will do our best to help you find a suitable alternative.