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What happens if a Driver doesn't return my access equipment?

If a Driver does not return your access equipment, such as a key, fob, permit, or access card, on or before the booking end date, please contact our Customer Support team as soon as possible.

Space Owners must report lost or damaged access equipment within 48 hours of the booking end date. This allows us to contact the Driver and help facilitate the return of the equipment.

Can I claim the cost of replacement access equipment?

If the access equipment is not returned or has been damaged, you may be eligible to claim the cost of replacement or repair.

To ensure your claim can be considered, you must:

• Contact Customer Support within 48 hours of the booking end date.
• Provide a receipt or other proof of the repair or replacement cost within this timeframe.
• Provide any relevant details about the missing or damaged access equipment.

Once we have received the required information, we can contact the Driver and, where applicable, facilitate reimbursement for the replacement or repair cost.

If you have chosen to collect a security deposit for your booking, the deposit may be used to cover the cost of replacing or repairing the access equipment, where applicable.

Need to make a claim for lost or damaged access equipment?
Please contact our Customer Support team as soon as possible.

What isn't covered?

Any reimbursement is limited to the reasonable cost of repairing or replacing the access equipment.

It does not cover any loss of rental income resulting from the access equipment being unavailable between the end of the booking and the date it is returned or replaced.

What about hourly or daily bookings?

YourParkingSpace does not cover the replacement cost of access equipment provided for short-term bookings of 30 days or less, as these bookings do not include a security deposit.

If you require the protection of a security deposit for access equipment, we recommend listing your space for monthly bookings.