How can we help you today?

How do I claim the cost to replace my unreturned access equipment?

In the rare occurrence that your access equipment is not returned on or before the final day of rental (booking end date), Space Owners are required to contact our Customer Support team within 2 days so that we can contact the Driver and facilitate the return of the Access Equipment.

This means Space Owners have up to 48 hours after the booking end date to report unreturned or damaged access equipment to YourParkingSpace in order to guarantee an access equipment replacement fee is paid. An access equipment replacement fee is paid once we receive a receipt for the repair/replacement cost within this time frame.

If you have selected to take a deposit for your booking, then we will use these funds to reimburse you for any replacement access equipment required.

Need to make a claim against lost or damaged access equipment? Contact us here

Liability exclusions

The reimbursement covers the cost of replacement access equipment, it doesn't cover the cost of any potential lost rental earnings during the time period between the end of the rental and the date on which the access equipment is returned, or the date by which replacement access equipment is obtained. 

What about lost access equipment for hourly/daily (short-term) bookings?

YourParkingSpace will not be liable for the replacement cost of access equipment provided for short-term bookings (30 days or less), as drivers do not pay a deposit for these bookings. To have the protection of a security deposit, please list your space for monthly bookings only.