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Why am I receiving less deposit back than I paid?

Why am I receiving less deposit back than I paid?

If you receive less deposit back than originally paid, it will mean that a Space Owner has made a successful claim against the deposit, or YourParkingSpace has a claim to the deposit as per our Terms and Conditions. YourParkingSpace will advise the Driver of the claim prior to any deductions.

A claim against the deposit can be made for the following reasons:

  1. Unpaid rent: If a driver overstays their booked period or does not return the access equipment on the final day of the booking, making the space unavailable for another booking
  2. Access equipment replacement fee: the access equipment has not been returned in full working condition on or before the booking end date, therefore a replacement or repair cost is due to the owner
  3. Any other fees owed under the Parking Contract or YourParkingSpace Terms and Conditions.

Any fees due will be deducted by YourParkingSpace from the deposit and paid to the provider in full settlement of the case. If there are any monies remaining from the deposit, the monies will be refunded to the driver.

Documentation from the Space Owner:

The space owner will submit documentation when they report the overstay or unreturned/damaged access equipment. This may include photos and/or video along with receipts, invoices or written estimates showing the actual cash value for repair or replacement. If we determine money is owed based on documentation and communication provided to us, we'll move forward with collecting from the deposit. We reserve the right to collect payment from you using the payment details we have on file.

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YourParkingSpace Office Hours

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
Saturday: 10am - 5pm
Sunday: 10am - 5pm