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Why was my booking accepted then cancelled?

All bookings made through YourParkingSpace receive instant confirmation once they're successfully completed.

We ask all Space Owners to keep their availability up to date. However, on rare occasions, a Space Owner may realise they are no longer able to honour a booking after it has been confirmed. This can happen due to unexpected circumstances or because their availability was not updated in time.

If this happens, the Space Owner may need to cancel the booking. We understand this can be frustrating, and we apologise for any inconvenience caused.

If your booking is cancelled, we'll notify you as soon as possible, process any applicable refund in line with our Terms and Conditions, and, where possible, provide you with alternative parking options nearby to help minimise disruption to your journey. If none of the suggested alternatives is suitable, you can also search for other available spaces on our platform.

To help prevent this from happening in the future, our Quality Control team monitors cancellations made by Space Owners. Listings with repeated last-minute cancellations are reviewed, and appropriate action may be taken to help ensure availability remains accurate and minimise disruption for drivers.