How can we help you today?

Why haven't I received the full amount of my monthly rental price?

Payment for monthly bookings is made on a pro-rated basis. This means that if the Driver started parking this month, or this is their final month of rental, you'll only be paid for the days used.

Example 1: A Driver starts parking on April 9th, you'll be paid for the period 9th-30th April on May 2nd.
Example 2: A long-term booking ends on April 9th, you'll be paid for the period 1st-9th April on May 2nd.

How is this calculated?

We calculate our pro-rated payments based on the number of days in the month. It makes February a very valuable month, but it's the same way we charge Drivers, so it's only fair!

Example 1: A monthly booking earning you £50 per month starts on May 8th. Since the Driver only parks from 8th-31st, we only charge them and pay you for that period (24 days). So 31 days in May gives you a daily rate of £1.61 (£50/31 days), the Driver parks for 24 days meaning you earn £38.64(£1.61 x 24 days), paid to you on June 1st.

Example 2: Your Driver has been parking with you since 2018, but they're now moving house so no longer need it. You earn £75 per month for the booking and they're moving out on September 6th.  30 days in September gives you a daily rate of £2.50 (£75/30 days), you're only paid for the period 1st-6th September (6 days), so your final month's rent will earn you £15 (£2.50 x 6 days) paid to you on 1st October. 

One final note..

This one's nothing to do with us, and we do try to make it clear when selecting your payment method, but just in case you missed it: Paypal charges a small fee (£0.20 + 3.4%) to have your earnings paid through their platform, so if your payment is off by a few pounds, that might be the reason!

Have a short term booking? Here's why your earnings might be lower than expected.